Delete your Fitandem account

1. Delete your account in the Android app

The in-app option is the quickest way to permanently delete your Fitandem account and associated Fitandem data.

1. 1Open Fitandem and sign in to the account you want to delete.
2. 2Open the Profile tab.
3. 3Scroll to the Account section and tap Delete account.
4. 4Review the warning, tap Continue, then confirm Delete account.
5. 5If asked, sign in again to verify that the request comes from the account owner, then repeat the deletion confirmation.

Deletion is permanent. Your Fitandem account and deleted Fitandem data cannot be restored afterwards.

2. If you no longer have the app

Email support@fitandem.com from the email address associated with your Fitandem account. Use the subject “Fitandem account deletion” and tell us that you want the account deleted.

We may ask for information needed to verify that you own the account before completing the request. Do not send your password. We will handle verified requests without undue delay and within any timeframe required by applicable law.

Email an account-deletion request

3. Fitandem Duo subscriptions must be cancelled separately

Account deletion removes the related Duo entitlement and purchase records held by Fitandem, but the implementation does not send a cancellation or revocation request to Google Play. If you subscribed to Fitandem Duo, cancel the subscription separately through Google Play. We recommend doing this before deleting your Fitandem account.

Manage Fitandem Duo in Google Play

You can also open Google Play, tap your profile icon, choose Payments & subscriptions, then Subscriptions, select Fitandem Duo and follow the cancellation steps.

4. What Fitandem data is deleted

As currently implemented, account deletion removes:

• your Firebase Authentication account;
• your Fitandem profile and Tandem Code;
• your friend requests and your side of Tandem relationship records;
• your personal workouts, shared workout summaries and related Fitandem account data;
• workout recommendations you sent;
• your notification tokens, reminder preferences and reminder state;
• remote nudge rate-limit records associated with your account; and
• Duo purchase-token details and entitlement records associated with your deleted Fitandem account.

The process also removes your connection from accepted Tandems. It does not delete another person’s independent account or personal workout records. Information another person has already seen or independently recorded cannot be recalled from that person.

5. Limited information that may remain

Limited technical, security, transaction or legal records may be retained where necessary for security, fraud prevention, dispute handling, legal obligations, or establishing, exercising or defending legal claims.

Information may also remain temporarily in service-provider logs or backups until those systems cycle or delete it under the provider’s applicable retention process. Cancelling a Google Play subscription and deleting Google-held purchase or payment records are governed separately by Google.

6. Help and privacy information

If you have a problem with account deletion, contact support@fitandem.com.

For details about how Fitandem handles personal information, read the Fitandem Privacy Policy.

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Company number: 16673811